Terms and Conditions
Effective Date: 13th June 2025
These Terms and Conditions (“Terms”) govern the provision of services by We Are Monad, a trading name of Pixel Bucket Ltd, a company registered in England and Wales (Company Number: 09229110, VAT Number: 200446657), having its registered office at 71-75 Shelton Street London WC2H 9JQ United Kingdom (“the Company”). By engaging the Company’s services, the Client agrees to be legally bound by these Terms.
1. Services
The Company provides professional services including but not limited to web design, web development, branding, consultancy, artificial intelligence, machine learning, data services, and quality assurance. All services are delivered as defined in the contract and/or statement of work (“SoW”) agreed in writing between the Company and the Client.
2. Engagement terms
No services shall commence until a valid written agreement, signed by both parties, is in place. The scope of work, deliverables, timelines, fees, and specific terms shall be detailed in the executed agreement or SoW. Changes to scope require written agreement and may incur additional charges.
3. Payment
All fees are payable in accordance with the terms set out in the applicable contract or SoW. Common structures include:
- 50% upon execution of the agreement and 50% upon delivery
- 25% upon execution, 25% at a defined milestone, and 50% upon completion
Invoices must be paid in full within the payment period specified in the agreement. The Company reserves the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Refunds
Refunds shall only be issued where failure of delivery or performance is caused solely by the Company, and where such failure cannot be reasonably remedied. No refunds shall be issued in cases of Client delay, Client-requested cancellation, or issues caused by third-party software or infrastructure.
5. Intellectual property rights
Ownership of final deliverables shall be transferred to the Client only upon full payment, unless otherwise agreed in writing. The Company retains all intellectual property rights to pre-existing tools, methodologies, libraries, frameworks, and know-how used in the course of service delivery.
The Company reserves the right to showcase completed work, including screenshots and summaries, in its portfolio and marketing materials unless explicitly restricted in writing by the Client.
6. Use of third-party services
Where third-party services, libraries, APIs, or platforms are utilised, the Client acknowledges and accepts the terms of use of those providers. The Company shall not be liable for downtime, errors, or breaches originating from such third-party tools.
7. Confidentiality
Both parties shall maintain strict confidentiality over all proprietary or confidential information disclosed during the engagement. This obligation shall survive the termination of services and continue for a period of five (5) years post-termination.
8. Data protection
The Company shall comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Client shall ensure that it has lawful grounds for sharing any personal data with the Company.
9. Warranties and disclaimers
The Company warrants that services will be provided using reasonable skill and care. Except as expressly set out in these Terms, all warranties, representations, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
10. Limitation of liability
The Company's liability for any claim arising under or in connection with these Terms shall be limited to the total amount paid by the Client for the services giving rise to the claim. The Company shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profits, loss of business, or reputational harm.
11. Indemnification
The Client agrees to indemnify and hold harmless the Company, its directors, employees, and subcontractors from and against all liabilities, losses, damages, costs, and expenses arising out of or in connection with (i) the Client’s breach of these Terms, (ii) any claim that content supplied by the Client infringes the intellectual property rights of a third party, or (iii) any misuse of the services by the Client.
12. Termination
Either party may terminate the agreement by providing thirty (30) days’ written notice. In the event of termination, the Client shall pay all fees for work completed and approved expenses incurred up to the termination date. Upon termination, all licences or rights granted under the agreement shall immediately cease.
13. Subcontracting
The Company reserves the right to subcontract any part of its services to third parties, provided it remains fully responsible for the performance of those services.
14. Force majeure
The Company shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemics, government actions, power outages, or network failures.
15. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remainder of the Terms shall remain in full force and effect.
17. Survival
Any provisions of these Terms that by their nature are intended to survive termination shall remain in effect, including but not limited to clauses relating to intellectual property, confidentiality, limitation of liability, and indemnity.
18. Entire agreement
These Terms, together with any signed contract and/or SoW, constitute the entire agreement between the parties and supersede all prior discussions, understandings, and agreements.
19. Contact information
All notices or communications shall be sent to:
We Are Monad (Pixel Bucket Ltd)
Email: [email protected]
Registered Office: 71-75 Shelton Street London WC2H 9JQ United Kingdom